3rd Line Support Contracts

Third Line Support
UK

The median Third Line Support daily rate in the UK is £450, according to job vacancies posted in the 6 months leading up to 6 July 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
6 Jul 2025
Same period 2024 Same period 2023
Rank 500 479 547
Rank change year-on-year -21 +68 +119
Contract jobs requiring a 3rd Line Support 48 106 136
As % of all contract jobs advertised in the UK 0.15% 0.24% 0.24%
As % of the Job Titles category 0.16% 0.26% 0.25%
Number of daily rates quoted 43 81 87
10th Percentile £192 £263 £247
25th Percentile £290 £298 £313
Median daily rate (50th Percentile) £450 £375 £375
Median % change year-on-year +20.00% - +7.14%
75th Percentile £594 £400 £420
90th Percentile £611 £475 £474
UK excluding London median daily rate £575 £375 £325
% change year-on-year +53.33% +15.38% -
Number of hourly rates quoted 0 1 0
Median hourly rate - £31.00 -
UK excluding London median hourly rate - £31.00 -

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 29,294 40,276 53,656
% of contract IT jobs with a recognized job title 91.97% 93.01% 94.48%
Number of daily rates quoted 18,671 25,908 37,253
10th Percentile £287 £285 £313
25th Percentile £400 £409 £425
Median daily rate (50th Percentile) £500 £525 £538
Median % change year-on-year -4.76% -2.33% +1.13%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £493 £500
% change year-on-year -3.65% -1.40% +4.17%
Number of hourly rates quoted 1,326 2,804 1,565
10th Percentile £13.75 £12.86 £14.25
25th Percentile £17.36 £16.65 £19.00
Median hourly rate £26.45 £37.50 £43.63
Median % change year-on-year -29.47% -14.05% +74.52%
75th Percentile £55.25 £62.96 £65.00
90th Percentile £73.25 £74.00 £77.00
UK excluding London median hourly rate £25.15 £40.00 £40.00
% change year-on-year -37.13% - +100.00%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing 3rd Line Support.

Daily rate trend for 3rd Line Support in the UK

3rd Line Support
Daily Rate Histogram

Daily rate distribution for jobs citing 3rd Line Support over the 6 months to 6 July 2025.

Daily rate histogram for 3rd Line Support in the UK

3rd Line Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing 3rd Line Support.

Hourly rate trend for 3rd Line Support in the UK

3rd Line Support
Top 11 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 6 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +3 38 £575 +53.33% 80
UK excluding London +2 33 £575 +53.33% 73
South East +50 19 £600 +60.00% 22
London +32 14 £375 +3.45% 14
Work from Home +29 12 £240 -31.43% 31
Wales - 5 £200 - 2
South West +37 3 £300 +16.50% 6
Scotland 0 3 £390 +17.29% 2
Midlands -21 2 £343 -8.53% 14
West Midlands -26 2 £343 -8.53% 6
Northern Ireland - 1 - -

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 6 July 2025, 3rd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 3rd Line Support in the job title.

1 37 (77.08%) Microsoft
2 30 (62.50%) Windows
3 29 (60.42%) Active Directory
4 22 (45.83%) Microsoft Exchange
5 21 (43.75%) Security Cleared
6 20 (41.67%) Azure
7 19 (39.58%) DHCP
7 19 (39.58%) DNS
7 19 (39.58%) Firewall
8 18 (37.50%) Microsoft 365
9 17 (35.42%) VPN
10 16 (33.33%) VMware
10 16 (33.33%) VMware Infrastructure
11 15 (31.25%) DV Cleared
12 14 (29.17%) Entra ID
13 13 (27.08%) Cybersecurity
13 13 (27.08%) Infrastructure Engineering
13 13 (27.08%) PowerShell
14 12 (25.00%) Microsoft Intune
14 12 (25.00%) IaaS
14 12 (25.00%) PaaS
14 12 (25.00%) ITIL
14 12 (25.00%) DevOps
15 11 (22.92%) Public Sector
15 11 (22.92%) Microsoft Office
15 11 (22.92%) Citrix
15 11 (22.92%) SharePoint
15 11 (22.92%) SAN
15 11 (22.92%) Hyper-V
16 10 (20.83%) PKI

3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (45.83%) Microsoft Exchange
2 11 (22.92%) SharePoint
3 5 (10.42%) Exchange Server 2003
3 5 (10.42%) Exchange Server 2007
3 5 (10.42%) Exchange Server 2010
3 5 (10.42%) Exchange Server 2013
3 5 (10.42%) Office Communications Server
3 5 (10.42%) SharePoint Server
3 5 (10.42%) Skype for Business
Applications
1 11 (22.92%) Microsoft Office
Cloud Services
1 20 (41.67%) Azure
2 18 (37.50%) Microsoft 365
3 14 (29.17%) Entra ID
4 12 (25.00%) IaaS
4 12 (25.00%) PaaS
5 9 (18.75%) GCP
6 8 (16.67%) AWS
6 8 (16.67%) OpenShift
7 1 (2.08%) Google Workspace
Communications & Networking
1 19 (39.58%) DHCP
1 19 (39.58%) DNS
1 19 (39.58%) Firewall
2 17 (35.42%) VPN
3 11 (22.92%) SAN
4 10 (20.83%) WAN
5 9 (18.75%) SMTP
6 8 (16.67%) LAN
7 5 (10.42%) DDNS
8 4 (8.33%) Fibre Channel
9 3 (6.25%) VLAN
10 1 (2.08%) BGP
10 1 (2.08%) IPsec
10 1 (2.08%) MPLS
10 1 (2.08%) PBX
10 1 (2.08%) SD-WAN
10 1 (2.08%) Unified Communications
10 1 (2.08%) VoIP
10 1 (2.08%) WebEx
Database & Business Intelligence
1 8 (16.67%) Amazon RDS
1 8 (16.67%) Big Data
1 8 (16.67%) Elasticsearch
2 1 (2.08%) SQL Server Reporting Services
Development Applications
1 1 (2.08%) MSI
General
1 11 (22.92%) Public Sector
2 4 (8.33%) Social Skills
3 3 (6.25%) Finance
4 2 (4.17%) Analytical Skills
4 2 (4.17%) Banking
4 2 (4.17%) Legal
Miscellaneous
1 10 (20.83%) PKI
2 9 (18.75%) Clustering
3 8 (16.67%) Data Centre
4 5 (10.42%) Replication
5 1 (2.08%) Blockchain
5 1 (2.08%) CMDB
5 1 (2.08%) Greenfield Project
5 1 (2.08%) Smartphone
5 1 (2.08%) Video Conferencing
Operating Systems
1 30 (62.50%) Windows
2 10 (20.83%) Windows Server
3 9 (18.75%) Windows Server 2003
4 8 (16.67%) Linux
5 7 (14.58%) Mac OS
6 3 (6.25%) Windows 10
7 2 (4.17%) Android
7 2 (4.17%) Apple iOS
8 1 (2.08%) Windows 7
Processes & Methodologies
1 13 (27.08%) Cybersecurity
1 13 (27.08%) Infrastructure Engineering
2 12 (25.00%) DevOps
2 12 (25.00%) ITIL
3 10 (20.83%) Software Deployment
4 9 (18.75%) Artificial Intelligence
5 8 (16.67%) Machine Learning
6 6 (12.50%) Problem-Solving
7 5 (10.42%) Application Packaging
7 5 (10.42%) Architectural Design
7 5 (10.42%) Business Intelligence
7 5 (10.42%) Content Management
7 5 (10.42%) Enterprise Content Management
7 5 (10.42%) Enterprise Search
7 5 (10.42%) High Availability
7 5 (10.42%) Patch Management
8 4 (8.33%) Infrastructure as Code
8 4 (8.33%) Migration
8 4 (8.33%) Security Patching
9 3 (6.25%) Customer Service
Programming Languages
1 13 (27.08%) PowerShell
2 3 (6.25%) Bash
3 2 (4.17%) SQL
Qualifications
1 21 (43.75%) Security Cleared
2 15 (31.25%) DV Cleared
3 10 (20.83%) Degree
4 7 (14.58%) Microsoft Certification
5 6 (12.50%) SC Cleared
6 3 (6.25%) Azure Certification
7 2 (4.17%) MCSE
8 1 (2.08%) BPSS Clearance
8 1 (2.08%) CCNA
8 1 (2.08%) CESG Certified Professional
8 1 (2.08%) Cisco Certification
8 1 (2.08%) HNC
8 1 (2.08%) ITIL Foundation Certificate
8 1 (2.08%) Network+ Certification
Quality Assurance & Compliance
1 6 (12.50%) SLA
System Software
1 29 (60.42%) Active Directory
2 16 (33.33%) VMware Infrastructure
3 11 (22.92%) Hyper-V
4 10 (20.83%) Microsoft App-V
5 9 (18.75%) BitLocker
5 9 (18.75%) Terminal Services
5 9 (18.75%) VMware ESXi
6 8 (16.67%) Docker
7 5 (10.42%) Brightmail
7 5 (10.42%) ISA Server
8 4 (8.33%) DFS Replication
8 4 (8.33%) vSphere
9 1 (2.08%) Virtual Desktop
Systems Management
1 12 (25.00%) Microsoft Intune
2 9 (18.75%) vCenter Server
2 9 (18.75%) vMotion
3 8 (16.67%) Ansible
3 8 (16.67%) Kubernetes
3 8 (16.67%) Nagios
3 8 (16.67%) Puppet
4 5 (10.42%) Microsoft Clustering
5 3 (6.25%) Jamf Pro
6 2 (4.17%) AirWatch
6 2 (4.17%) SCCM
7 1 (2.08%) Cisco CUCM
7 1 (2.08%) Terraform
Vendors
1 37 (77.08%) Microsoft
2 16 (33.33%) VMware
3 11 (22.92%) Citrix
4 9 (18.75%) Google
5 8 (16.67%) HP
5 8 (16.67%) Symantec
6 7 (14.58%) Cisco
7 5 (10.42%) Sophos
8 4 (8.33%) Apple
9 2 (4.17%) Adobe
9 2 (4.17%) Veeam
10 1 (2.08%) Fortinet
10 1 (2.08%) Juniper
10 1 (2.08%) ServiceNow
10 1 (2.08%) Zscaler